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What wau88 Collects and Why

This Privacy Policy sets out exactly what personal data wau88 collects when you open an account, make a deposit via Touch 'n Go eWallet, Boost or GrabPay, or reach our support team.

Account data handled with careLocal e-wallet transaction contextYour rights, clearly statedContact path for data requestsCookie use explained
wau88 What wau88 Collects and Why
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We apply consistent security practices across every layer of your account — from login through to withdrawal. Your session is protected by SSL encryption, and any payment reference linked to a Touch 'n Go eWallet or GrabPay transaction is stored in an access-controlled environment. We do not retain data longer than necessary for its original purpose or for a period required under applicable law.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences through your browser settings at any time.

Data Retention

Account data is kept for as long as your account remains active and for a period after closure as required by applicable law. You may request deletion of non-essential data at any point.

Account Security

Login attempts trigger OTP verification to your registered number. Unusual IP changes prompt a secondary check before access is restored. These steps protect your wallet and account balance.

Third-Party Sharing

We share only what is necessary — transaction references with payment rails like DuitNow or FPX for verification. No profiling data, no marketing resale, no sharing beyond operational need.

DATA REQUEST CHANNELS

How to Reach Us About Your Data

If you want to access, correct or delete the personal data we hold on your account, reach out through any of the channels below. Our team handles data-related requests separately from general account queries so your case gets to the right person quickly. Response times may vary depending on the complexity of the request.

Live Chat Start a chat from any page on wau88. Tell the agent you have a data privacy request and they will route you to the data-handling team directly.
Email Send your full account email address and a description of your request to our support address. Verification of your identity is required before any data is released or deleted.
Account Settings Log in and navigate to Account Settings to update your contact details, change your registered email or review the marketing preferences tied to your profile.

Common Questions About Your Privacy

These are the questions we hear most often about how wau88 handles personal data. If your question is not covered here, reach our support team via live chat and ask specifically for the data privacy team.

We collect your name, email address, date of birth and contact number at registration. Device and session data is also logged to secure your account against unauthorised access.

No. We record only the transaction reference and amount for matching purposes. Full e-wallet credentials are handled by the payment rail's own secure environment, not stored on our servers.

Yes. Contact our support team via live chat or email, identify yourself as the account holder and state your data access request. We verify your identity before releasing any data.

Send a deletion request through live chat or email using your registered account address. Non-essential data can be removed on request; some records may be retained as required by applicable law.

We use session cookies to maintain your login and analytics cookies to improve the experience. You can manage or block cookies through your browser settings; some site functions may be affected if session cookies are disabled.

Reach the data privacy team via live chat on wau88 or by email. State clearly that your query relates to data privacy and the agent will route it to the correct team for a direct response.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.